Petit rappel, au court de nos échanges, nombreux en ce moment , de Kylin Pan sur ce qu'est une garantie "import"...
Pour ceux qui auraient oublié que l'on achète pas en Europe
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*Guarantee for Electric Scooter and Electric Bike (also notice for dispute, except some special model with extra policy)
In case there is quality problem, not caused by human, some outer force damage, accident or water entering,
we can give the guarantee for different part like below:
- Offer 6 months guarantee for the metal battery cabinet including the deck if there is any crack or broken,
in condition of normal use within the loading weight we stated.
- Offer 6 months guarantee for battery, controller and motor;
- Offer 3 months guarantee for LCD (odometer).
We don’t offer guarantee for tires, fenders etc in the normal using as they are consumables with varied condition of different user.
IF the client received the scooter with broken part, we can send the spare part free to buyer.
For quality problem, we encourage the buyer talk with us detail before dispute to get the real solution from us.
IF the client has argument and complex situation, we shall try to help him out by our source and cost, beyond the guarantee policy.
We will also give credit and honest buyer extra service and support.
We shall protect the consumer right, and block malicious dispute buyer.
We will establish wealthy mutual reliable relation between the seller and buyer to make long term ecosystem in our store.
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